SHIR ELAZARI
IEC App
Mobile | App
My role: Research and UX Design.
The Electricity Company's app for all customers provides a range of features, including the ability to pay electricity bills, access information about outages and issues in their residential area, view payment and billing details, add and manage account partners, and receive alerts on various topics.
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Projects
CV
Work Process
Analysis of Calls from the Call Center
Data Analysis from IEC’s Collections Department
Concept
Detailed Specification
UI Design
Concept - One Action App
The combination of analyzing the app's content and understanding user needs, while creating a good user experience, gave rise to the concept of a "one action app." This app is designed for paying electricity bills, alongside additional functions. It has been built with a forward-looking perspective, allowing for future expansion with additional actions and features.
UI Kit
#FCC56E
#A4C2F5
#658BF3
#011663
Screens
Work Process
Analysis of Calls from the Call Center
Data Analysis from IEC’s Collections Department
Concept
Detailed Specification
UI Design
Creating an App that Continues the Marketing Differentiation and Provides Added Value for New and Returning Customers.
Reducing Load on the Call Center and Increasing Customer Satisfaction.
Improving the collection process from customers.
Purpose of the Initiative
An App alongside a Responsive Website.
The goals differ: the website is intended to be a marketing platform alongside the available actions, while the app serves private electricity consumers, focusing on the actions they want to perform for themselves. The primary, significant, and most common action is paying the electricity bill.
Additionally, there are advantages to the app that are not present on the website, such as technological capabilities, quick biometric identification, and push notifications for users. All of these features effectively support the purpose of the app.
Concept - One Action App
The combination of analyzing the app's content and understanding user needs, while creating a good user experience, gave rise to the concept of a "one action app." This app is designed for paying electricity bills, alongside additional functions. It has been built with a forward-looking perspective, allowing for future expansion with additional actions and features.
UI Kit
#FCC56E
#658BF3
#011663
Screens
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Let’s connect, and get to know each other
054-7431002
An App alongside a Responsive Website.
The goals differ: the website is intended to be a marketing platform alongside the available actions, while the app serves private electricity consumers, focusing on the actions they want to perform for themselves. The primary, significant, and most common action is paying the electricity bill.
Additionally, there are advantages to the app that are not present on the website, such as technological capabilities, quick biometric identification, and push notifications for users. All of these features effectively support the purpose of the app.
Purpose of the Initiative
Creating an App that Continues the Marketing Differentiation and Provides Added Value for New and Returning Customers.
Reducing Load on the Call Center and Increasing Customer Satisfaction.
Improving the collection process from customers.