Life Plan
Mobile and Desktop | Web Service
My role: Research and UX Design.
Today's reality has changed the rules and created the need for proper financial planning for every household seeking to manage its financial assets effectively and achieve economic well-being. First International Bank of Israel (FIBI) has developed a financial planning system that calculates the user's liabilities and assets, while also outlining investment strategies. This system not only highlights the challenges and difficulties in achieving their goals but also presents the bank's solutions for reaching those objectives during the planning process. The system is currently live and available exclusively to FIBI’s customers, with plans to expand to clients of all banks in the future.
״What is this thing?״
"Why are they asking me this?"
Long and Tedious Questionnaire.
Lack of Trust in the Product.
Purpose of the Initiative
Improve the onboarding process for the Life Plan system. Encourage users to log in and share information, and provide users with real value that will enable them to engage with the brand.
Added Personal Value for the Customer
Providing a Comprehensive Financial Overview in One Place
Enhanced Service Experience for Bank Customers
Increased Sales and Bank Products
Transferring Customer Funds from External Sources to the Bank
Attracting New Customers to the Bank
Product Goals: User vs. Business.
Users
Business
Young Adults
At the Beginning of Their Journey to Financial Independence
Older Adults
Preparing for Retirement and Pension
Target Audiences
Unclear Onboarding.
Unclear Terminology and Language.
Lack of Build-Up or Engagement with the Customer for the Product.
After Login - Unclear and Inconsistent CTA.
Current Issues
The onboarding process should set clear expectations and explain the tool effectively, providing value as early as possible rather than only at the end. Transparency is essential. Relevant information should be delivered at the right moment, avoiding overwhelming users with everything at once. In order to create commitment, questions should progress from easy to difficult. Initially, we should focus on the necessary steps to onboard users to the system, ensuring a smooth first impression and a good user experience. After gaining the user's trust, we can ask for more personal and sensitive data.
Creating a user-friendly and engaging process
Short questions, accessible language and young Design.
Creating a personalized process based on the user’s needs
Guiding the user according to their goals: Preparing for Retirement or Setting a Specific Savings Target.
Getting a foot in the door, then building commitment
Bringing the user into the system in the shortest process possible.
User freedom of choice
Giving the user a sense that they are choosing to share information with us, rather than feeling interrogated.
Concept - Guiding Principles:
Principal Journey
Screens
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054-7431002